Carrier Support / Менеджер по работе с перевозчиками в GetTransfer.com (Arabic | English)

Our company, GetTransfer.com, is a leading international transfer booking service offering competitive prices. We provide access to over 200,000 vehicles of various classes across 180 countries worldwide.

The company was founded in 2016; since then, we have been recognised in the Globe Travel Awards rankings, named among the top 10 start-ups at Web Summit, named the best technology product by the Travolution Awards, and gained recognition amongst leaders in the tourism sector.
Our aim is to make travelling easy and comfortable, and to ensure convenience in travel planning and day-to-day travel.
Our company is currently expanding, so we are looking for a Carrier Support Specialist with knowledge of Arabic and English to join our carrier relations department.

Responsibilities:

• Handling complaints about carriers that are forwarded to us by the support department.
• Communicating with carriers: investigating the cause of the breach, providing guidance on the matter and offering feedback on future cooperation;
• Handling incoming enquiries: communicating via online chat with our carrier partners and answering incoming calls, providing assistance with using our service (helping to set up an account for activation, helping with submitting quotes);
• Dealing with carriers who have stopped submitting quotes (identifying the reason and encouraging them to resume using our service).

Requirements:

• At least 1 year’s experience in customer or partner support;
• Proficiency in English and Arabic at an advanced level or higher;
• Fluency in spoken Russian would be an advantage;
• At least 1 year’s experience in customer support, customer service, travel, hospitality, logistics, taxi services or another sector with a high volume of enquiries;
• Ability to communicate effectively in writing.

Terms and conditions:

• Fixed rate during the probationary period (3 months) – €4.50/hour (net) + KPI (up to €400); after that, €5.00/hour + KPI;
• 5-day working week, full-time;
• Option to work in any format (remote/hybrid/office; you can also visit our cosy offices);
• Option to choose the currency in which you will be paid;
• Employment under an international Service Agreement, with fully digital document management;
• Annual paid leave, paid sick leave, and additional days off throughout the year;
• Experience working for an international company with an innovative product;
• Horizontal and vertical career progression, with professional managers ready to train and support your development;
• Access to the Litres corporate library and language classes in English, Turkish and Arabic with a tutor;
• Induction, onboarding and high-quality training to help you hone your skills;
• Corporate discounts and vouchers across various categories: entertainment, wellness centres, sport, clothing, electronics, health, travel, online services and training;
• A strong corporate culture, events and team-building activities in different parts of the world, and a non-toxic working environment (we care about our employees’ mental health).

If this role sounds like a good fit for you, we look forward to hearing from you!