IT Support Specialist

About Us

PRpillar is an online reputation management agency helping FinTech brands since 2015. Our portfolio includes over 50+ brands, with some of the most well-known names in the industry.

With a remote team of 40+ professionals from 11 countries and various nationalities, we prioritize well-being, development, and quality.

Our Values:

• Trust: This is the foundational principle of our team.
• Transparent Communication: We believe in clear and open dialogue.
• Long-term Commitment: We focus on building lasting relationships and sustained success.

Who we're looking for

As our company continues to grow, the demands on our internal infrastructure are increasing. We are looking for an IT Support Specialist who will work closely with our System Analyst. The ideal candidate should be responsible, eager to learn, and focused on supporting our infrastructure and assisting employees with IT-related needs.

Responsibilities

• Technical Support:
  • Provide guidance to our 30+ member team on utilizing Google Sheets, address any technical hurdles encountered by both new and seasoned team members.
  • Help colleagues with technical questions, including choice and setup of equipment like laptops.
• Response Time: Be prepared to respond to urgent, important questions within 10 minutes if necessary.
• System Documentation: Understand, document, describe current operational systems, mostly based on Google Sheets, to ensure knowledge sharing in team.
• Tech Infrastructure Management: Assist System Analyst in overseeing our current tech stack which includes Google Sheets, ClickUp integrations, website parsers, and Python scripts for bulk data processing.

Qualifications

• Advanced understanding of Google Sheets.
• Fluent in Russian and English at a B1 level or higher required.
• An ability to ask relevant questions to understand and solve issues efficiently.
• Experience in similar roles would be advantageous but not mandatory; we value your passion and vision.
• Nice to have:
  • experience with Python or JavaScript, relational databases, website parsers.
  • experience working in or with distributed teams.

What we're offering

• Competitive salary: 700-900 euro/month (potentially higher based on experience).
• Generous PTO 32 days and sick leave.
• Work 40 hours per week with freedom of movement and a flexible schedule.
• Professional Development: We provide an environment in which you will be able to strive and develop professionally
• Open Atmosphere: Offer any idea or give constructive criticism — your opinion will be heard and can make a real difference.
• Corporate Culture: We have a cool corporate culture: we address each other informally, seek the truth without looking at authority, value speed, play the long game, and love to surprise.