 Supervised work flow of 25-30 employees  Maintained daily store opening and closing procedures  Balanced cash drawers and store safe  Ensured the store operations running smooth and accurate  Trained new cashiers in sales techniques, providing excellent customer service, problem solving and daily cash balancing operations  Approved check cashing, petty cash, transaction void/abort and other payment procedures based on the company policies  Assisted Western Union Agents sending/receiving money through WU Point of Sale  Contacted with WU agents incase of any blocked transaction or money suspense  Prepared BPA and Concessions sales, EOD, Tender and other accounting reports  Contacted HQ Help Desk if system was down or offline  Verified concessions daily sales report, Eagle Cash and VeriFone receipts  Processed Settlement reports for each vendor on RPOS system  Reconciled cashiers and reported to Loss Prevention on shortage/overage  Communicate via Outlook/DSN and IP phone with Finance & Accounting staff located in Kuwait  Prepared and transferred documents with sensitive information to Finance & Accounting Office  Delivered daily deposit to Finance Office to unload funds  Updated surveys on the web based Exchange portal  Maintain inventory of Cash Cage and store supplies  Issued keys, price guns, telxones and container seals for employees in an accurate manner  Executed legally sensitive procedures with paperwork  Acted as a communication source between the customers and cashiers if any issues occur  Ensure that all employees complete the mandatory courses/trainings on Learn Exchange program  Any other tasks as assigned by the Cash Cage Manager or Store Manager/Assistant

 Provide administrative and clerical support to Executive Managers  Provide full Life Support service for US/NATO bases in a challenging and hostile environment  Receive and process Purchase Orders and Price Quotations for an approval of higher management  Forward approved PO’s and PQ’s to related suppliers and departments originating requests in Afghanistan, UAE and USA  Prepare the list of Non In Stock items regarding the Master Service Agreement book to show the inventory level of 1800 line items on Warehouse System software  Communicate with warehouse staff to ensure a timely delivery  Prepare commercial invoices, airway bills and packing lists  Maintain database of purchased goods  Answer suppliers’ and customers’ inquiries about order changes or cancellations  Ensure the distribution of products and supplies are delivered to appropriate site/camp  Review prices and product specifications from various suppliers to determine which would provide the best deal for company  Compare prices, specifications and delivery dates in order to determine the best bid among potential suppliers  Schedule and organize complex activities such as meetings, travels and conferences  Prepare meeting agendas and record meeting minutes  Assist customers and vendors by answering questions and requests via Outlook/Phone  File and retrieve confidential documents and consolidated reports  Maintain office supplies, order, purchase and prepare expense invoices.  Assist the Vice President in absence of Executive Admin Officer

 Welcome visitors and provide accurate and courteous information about the airport facilities, services, lounges and amenities  Give out up-to date information on flights and services  Direct passengers to find their way around the airport, and show them their right concourse and a departure gate  Help accommodate airport visitors’ special needs, such as providing traveler escorts, wheel chairs and golf buggies  Work in assigned areas including, but not limited to Departure/Arrival Immigration, Baggage re-claim, Meet & Greet and other Information desks located throughout the Landside and Airside  Make announcements on the public addresses system for a gate/flight change  Answer telephone enquires and handle complains  Update and monitor a computerized flight information system such as ULTRASIS and QRSIS  Assist arrivals with booking hotels and car rentals  Deal with lost property, check and update the lost survey track  Scan and check boarding passes with Motorola LI4278 and MC67 scanner devices at the immigration  Solve issues from delayed, cancelled or missed flights  Provide with a hotel and issue meal vouchers for transit passengers with long hours of stay at the airport

 Provide administrative and business support to the Area Manager and Services Business Manager  Manage Overhead office’s general administrative activities and handle sensitive information in a confidential manner  Ensure operation of equipment by completing preventive maintenance requirements; call for repairs; maintain equipment inventories  Maintain excel spreadsheets and prepare various types of accounting, logistics and inventory reports  Consolidate and submit weekly, monthly and quarterly BPA sales report to Head Quarters to show the financial level of 38 AAFES retail stores and over than 60 concessionaires (Fast Food Restaurants, Barber Shops, Jewelry, Souvenir, Carpet and Coffee shops) located throughout Afghanistan and Kyrgyzstan  Prepare confidential reports, charts and presentations  Interact with incoming visitors, liaise internal staff and screen telephone calls  Assist clients/vendors interested in doing business with AAFES and manage appointments  Attend base meetings in absence of AM and SBM  Maintain calendars of AM and SBM activities, meetings, conference calls, events and travel arrangements  File and retrieve all the in and out letters, documents, contracts and reference materials  Enhance communication between Store Managers/Concessionaires and Executive Managers  Control Meal Cards, Laundry Bags issued to the employees and inspect rooms of employees for prohibited items.  Coordinate with the Billeting, Public Health, Pest Control, Fire and Safety departments  Schedule and organize complex activities such as Meetings, Conference calls, office operations and procedures  Maintain supplies inventory by checking stock to determine inventory level, anticipate needed supplies, place orders for supplies and verify receipts  Carry out admin duties such as typing, filing, copying, binding, scanning and etc.  Insure that all concessionaires are following AAFES policies and procedures.  Keep up to date E-mail, IP/Cellular and DSN phone roster  Any other tasks as assign by AM and SBM

 Send/Receive money transfer and other payment operations  Data entry of customers’ information into Western Union operation system  Balance cash drawer during shift changes and end of shifts  Make daily Western Union and cash register reports  Make phone calls to the Western Union head office to unblock customer’s suspended money transfers and to order supplies  Make refunds and revise confirmed money transfers  Process payments to customers’ Bank Accounts through Western Union  Provide an excellent service to AAFES customers  Act as a communication source between customers and management.  Listen and respond to customers’ needs and concerns  Provide information about products and services  Take orders, determine charges and oversee billing or payments  Handle returns or complaints  Record details of customer contacts and actions taken  Research answers or solutions as needed  Refer customers to supervisors, managers, or others who can help

 Maintain checkout operations by following policies and procedures; reporting needed changes  Accept cash, checks or bankcards for payments, complete transactions according to established procedure  Verify credit acceptance by reviewing and recording driver license number; operating credit card authorization system  Discount purchases by redeeming coupons  Assist customers in locating specific items and keep register area neat and supplied with necessary items  Maintain safe and clean working environment by complying with procedures, rules, and regulations  Balance cash drawer and receipts, documents discrepancies  Enter price changes by referring to price sheets and special sale bulletins  Listen and respond to customers’ needs and concerns  Provide information about products and services  Take orders, determine charges, and oversee billing or payments  Record details of customer contacts and actions taken  Research answers or solutions as needed  Refer customers to supervisors, managers, or others who can help  Train new cashiers  Report to cash cage at the end of work shift.

 Communicate verbally with military and civilian customers  Provide customers best food service  Monitor and maintain portion control  Stock cupboards and refrigerators, and tend salad bars and buffet meals  Load dishes and glasses into dish washing machine  Inform supervisors when supplies are getting low or equipment is not working well  Assist cook and kitchen stuff with various tasks as needed  Check the temperature of food  Restock and clean respective areas upon closing, to include cleaning the workstation.

Economics and Agribusiness, Management of Organization