● Managing, training and motivating existing sales team to drive revenue growth ● Develop and manage efficient distribution networks for sales ● Develop efficient and creative sales and marketing strategies for the assigned territory and target setting for the sales team ● Collecting customer and market feedback and reporting the same to the organization ● Monitoring sales team performance, analyzing sales data, periodical forecasting and reporting to zonal heads ● responsible for the achievement of sales & marketing departments productivity and quality goals ● review performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels ● plan and implement procedures and systems to maximize operating efficiency

■ responsible for the achievement of sales & marketing departments productivity and quality goals ■ review performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels ■ plan and implement procedures and systems to maximize operating efficiency ■ supervise direct reporting staff according to overall company policy ■ set employee goals and sales targets ■ monitor and assist staff with work progress ■ develop a sales strategy to achieve organizational sales goals and revenues ■ set individual sales targets with sales & marketing teams ■ personal responsibility for owner relations activities ■ monitor the achievement of sales objectives by the sales team ■ liaise with other company functions to ensure achievement of sales objectives ■ plan and direct sales team training ■ assist with the development of sales presentations and proposals ■ co-ordinate and monitor online,face to face and direct sales activity ■ investigate lost sales and customer accounts ■ forecast annual, quarterly and monthly sales revenue ■ generate timely sales reports ■ develop pricing schedules and rates ■ formulate sales policies and procedures ■ maintain inventory control ■ attend trade meetings, industry conventions,roadshow overall CIS countries. ■ cultivate effective business relationships with executive decision makers in key accounts

■ manage and coordinate all marketing, advertising,exhibition and promotional staff and activities ■ conduct market research to determine market requirements for existing and future products ■ analysis of customer research, current market conditions ■ develop and implement marketing plans and projects ■ expand and develop marketing platforms ■ manage the productivity of the marketing plans and projects ■ monitor, review and report on all marketing activity and results ■ determine and manage the marketing budget ■ deliver marketing activity within agreed budget ■ hire and train new stuff ■ develop strategy of new sites to generate new business and capture new leads ■ create marketing presentations

■ generate and qualify leads ■ source and develop client referrals ■ prepare sales action plans and strategies ■ schedule sales activity ■ develop and maintain a customer database ■ develop and maintain sales and promotional materials ■ plan and conduct direct marketing activities ■ make sales calls to new and existing clients ■ develop and make presentations of company products and services to current and potential clients ■ negotiate with clients ■ develop sales proposals ■ prepare and present sales contracts ■ conduct product training ■ maintain sales activity records and prepare sales reports ■ respond to sales inquiries and concerns by phone, electronically or in person ■ ensure customer service satisfaction and good client relationships ■ follow up on sales activity ■ perform quality checks on product and service delivery ■ monitor and report on sales activities and follow up for management ■ carry out market research and surveys ■ participate in sales events ■ monitor competitors, market conditions and product development

Sales Coordinator Coordinate sales team by managing schedules, filing important documents and communicating relevant information Ensure the adequacy of sales-related equipment or material Respond to complaints from customers and give after-sales support when requested Store and sort financial and non-financial data in electronic form and present reports Handle the processing of all orders with accuracy and timeliness Inform clients of unforeseen delays or problems Monitor the team’s progress, identify shortcomings and propose improvements Assist in the preparation and organizing of promotional material or events Ensure adherence to laws and policies

■ oversee the Guest Engagement operations and ensuring that the hotel standards and procedures are fully known and followed. ■ provide a personalized service to all the guests, fully aware and following the hotel standards and procedures. ■ ensure appropriate stock level for the smooth run of the Guest Engagement operations and to prepare requisitions accordingly. ■ ensure a proper coverage and supervision of the Guest Engagement sections at all times. ■ ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service. ■ ensure that the privacy of the guests and the confidentiality of the information ■ act as a representative of the Management when dealing with guest complaints or if a member of the Lobby Hostess team is facing difficulties that she/ he cannot solve on her/ his own. ■ manage any guest complaint , by resolving it and making sure the guest is satisfied, and recording it. ■ assist the Inspired Meetings teams and any other department in guest relation needs or pre-event arrangements. ■ personally welcome guests and escort them to their rooms, outlets or other public areas as requested. ■ ensure uncompromising levels of cleanliness and maintenance through own responsibility. ■ use appropriate materials, equipments and supplies for the smooth run of the guest relation operations and to ask for requisitions accordingly. ■ most of the time in the guest area and to socialize with guests, playing a Public Relations role, in order to build strong and long-term relationships. ■ ensure that the privacy of the guests and the confidentiality of the information is respected. ■ fully aware of and to report all guest comments or complaints.

Chinese Language

Business Administration